Hey there, we hope we haven’t caused you any inconvenience!
Good news is, we accept refunds and exchanges. For all returns and exchanges please read below.
We replace items if they are defective, damaged or simply the wrong size. We also except change in styles*. If you need to exchange an item, please complete the online returns form below.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, please complete the online returns form below and we will be in touch for next steps.
REFUNDS (IF APPLICABLE)
Step 1: Complete the online returns form below and we will be in touch for next steps.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
There are certain situations where only partial refunds are granted: (if applicable)
Item with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless the item(s) are damaged or defective. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
PO BOX 370, Burleigh Heads, Queensland, Australia 4220.
Thank you for your support!
The LIVIN Team